FAQ

Q1: How do I place an order?

Our order placement process is simple and straightforward, which can be completed in just four steps:

Select Products: Browse our product catalog and add your favorite items to the shopping cart.

Fill in Information: Proceed to the checkout page and accurately fill in your shipping address and contact information.

Secure Payment: We support major global credit card payments including Visa, Mastercard, American Express and Discover. All transactions are completed directly through a highly encrypted payment gateway with no tedious redirects.

Confirm Order: Upon successful payment, you will receive an order confirmation email immediately, and we will process your shipment subsequently.

Security Guarantee: We adopt a globally recognized PCI-DSS certified platform and end-to-end encryption technology. This means your credit card information is processed directly through a protected financial channel, and our system will not store any of your card-sensitive data, ensuring a 100% secure payment process for you.

Q2: Is my payment information secure?


Absolutely secure. Protecting your privacy and fund security is our top priority. We have adopted a dual protection system:

Global Financial-Grade Standard: Our payment platform is PCI-DSS certified (Payment Card Industry Data Security Standard), complying with the world's highest level of payment data security requirements.

Bank-Level Encryption Technology: Through SSL/TLS end-to-end encryption, your sensitive data such as credit card number and billing address will be locked in real time during transmission. Even our back-end staff cannot view your private card information, ensuring a worry-free shopping experience throughout.

Q3: Where is my order shipped from and how long does it take to arrive?

All our products are shipped directly from our USA Warehouse, ensuring quality control and processing efficiency.

Order Processing: After order confirmation (usually within 12 hours of successful payment), we will complete sorting and hand over the order to the logistics company within 2 business days.

Estimated Delivery Time:

US Domestic Orders: Enjoy express logistics service with a standard delivery time of 3-5 business days.

International Orders: Usually 7-15 business days, subject to the distance to the destination and local logistics speed.

Q4: Do I need to pay additional tariffs or import duties upon receipt of the goods?

Not at all. To make your cross-border shopping as smooth as local shopping, we implement an "all-inclusive" pricing policy:

All Taxes Inclusive: The total amount you pay on the checkout page includes the product cost, international shipping fee, as well as any import tariffs and Value Added Tax (VAT) that may be incurred in the destination country.

No Hidden Fees: After the package arrives, you do not need to pay any additional fees to the customs or courier company. We will be responsible for all customs clearance and tax payment procedures throughout.

Worry-Free Receipt: Since we have prepaid all relevant taxes and fees, your package will go through customs more smoothly, truly achieving "what you see is what you pay for".

Q5: How can I track the shipping status of my order in real time?

We provide a fully transparent real-time tracking service for your order:

Email Notification: Once the order is shipped, the system will automatically send a Tracking Number to your registered email address.

Account Inquiry: You can log in to your account at any time and check the real-time logistics status in the "Order History" section.

Official Carrier Tracking: You can use the tracking number to check the exact location of the package and the estimated delivery date on the official websites of shipping companies such as UPS, DHL and FedEx.